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How to Fix “Firmware Upgrade encountered an issue” Error on Kies

Discussion in 'Samsung - FAQ, Guide, How To, Tutorials' started by M0YAL, Feb 21, 2015.

  1. M0YAL

    M0YAL Subscribers
    Hyderabad, India
    Verified Customer

    Jan 4, 2015
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    iPhone 6s
    Most of the times, when you really don’t know, what you’re really doing with your device. It could be rooting, installing custom ROM or updating your Samsung device, probably you will encountered with some terrible and annoying errors that soft brick your device. And then what next, your frustration starts

    I always recommend my readers, if you really don’t know what are you doing with your device, then please don’t play the game, because you really don’t have the enough info and skills to do that, therefore make it your habit, whenever you try to install something suspicious they try to look about almost on 3 different places, if they say the same thing (Procedure), then go for it.

    If you’ve recently encountered this error:

    “Firmware upgrade encountered an issue. Please select recovery mode in Kies & try again“.


    There is probably a fix for this error and you can again use your Samsung Smartphone, like you’ve been using it before, there is nothing to worry about, all that you need is a PC and good speed to internet connect to quickly make your device into working or normal mode.

    How to Fix “Firmware Upgrade encountered an issue” Error on Kies

    1. Now make sure you’ve installed Samsung Kies on your PC. If not then Download Here.

    2. Pull-out Battery from your device and note down your S/N no or Serial Number of your device.

    3. Connect your device to PC.

    4. Now launch Samsung Kies and go to Tools -> Firmware Upgrade and Initialization.

    5. Now turn on Caps Lock on your Keyboard and type your device model number.


    6. Now enter your device S/N or serial number you have noted earlier.


    7. Now Kies will Prepare for Firmware upgrade for your device, just hit the ok option. After then Kies will start downloading the firmware upgrade components for your device. And it can take time, depending on your internet speed as well PC.


    8. Now follow instructions as stated on the below image and then click on the START UPGRADE.


    9. After, it will start downloading the Firmware files for your device, as I said earlier, it will take time, depending on your PC and Network Speed.


    10. When your device firmware is reinstalled, you’ll see the following message on your screen.