Switch off your Android Phone. Press and hold together Volume UP + Power Button Release the buttons when you see an Android icon on your mobile screen Press the Home Button to see Recovery Menu. After Splash Screen a set of options will appear. In order to choose “wipe data/factory reset” Plz Follow instruction on your mobile Screen to navigate and to confirm Next, select “Yes–delete all user data“. Plz Follow again instruction on your mobile Screen to scroll and to select. To restart the phone, select “reboot system now“. Success! Your phone should begin the hard reset operation.