Valve launches 2-week no fuss refund policy on steam games, DLC and more


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Jan 24, 2015
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Valve’s game distribution service Steam has been updated with a new refund policy. Under the new Steam Refunds policy, you can file for a refund for any reason within 14 days of game purchase and game play of less than two hours.

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No matter if your PC didn’t meet the hardware requirements, the game was purchased by mistake, or you just didn’t like the game after playing it for an hour – Steam will grant you a refund.

However, there are some conditions apart from the game play limit. For instance, the money will be refunded only if the payment was made via PayPal or a credit card. Steam Wallet purchases are also eligible for a refunds.

This might spike some bad practices – users can simply clone or copy the downloaded game folders to another drive and then file for refund. In case of DRM-free games, this is easy but Steam has a plan to stop offering refunds to those who abuse the policy in such way.

New Refunds policy does not apply to the movies and games given as Gifts.

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